Welcome to Solara Sol Beauty! To ensure a smooth, enjoyable, and professional experience for all our clients and staff, we have established the following salon policies. By booking an appointment or visiting our salon, you agree to these terms.

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1. Appointments

• Booking: Appointments can be scheduled online, by phone, or in person. Advanced booking is encouraged to secure your preferred time and stylist.

• Confirmation: You will receive a confirmation message via email or text prior to your appointment. Please ensure your contact details are up to date.

• Late Arrivals: If you arrive late, we will do our best to accommodate you. However, your appointment may be shortened or rescheduled to ensure other clients are not affected.

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2. Cancellation Policy

• We require at least 24 hours' notice for cancellations or rescheduling.

• Cancellations made less than 24 hours in advance may be subject to a cancellation fee of [insert amount or percentage].

• Repeated no-shows or last-minute cancellations may result in a deposit requirement for future bookings.

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3. Payments

• We accept cash, credit/debit cards, and [insert additional payment methods, if applicable].

• Payment is required at the time of service. Tips are appreciated and can be added to your total or given in cash.

• Prices are subject to change without prior notice. Please confirm pricing during your consultation or booking.

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4. Refunds

• Services: If you are unsatisfied with your service, please notify us within 48 hours. We will offer a correction or discuss an alternative solution at no additional cost.

•  Refunds are not available.

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5. Health and Safety

• Please inform us of any allergies, sensitivities, or medical conditions prior to your appointment.

• For your safety and ours, we adhere to strict hygiene protocols, including sanitizing tools, workstations, and shared spaces after each use.

• Clients exhibiting signs of illness (e.g., fever, cough, or flu-like symptoms) may be asked to reschedule their appointment.

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6. Children and Guests

• Children under 12 must be supervised by an adult at all times.

• For safety and comfort, please limit additional guests.

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7. Personal Belongings

• Solara Sol Beauty is not responsible for lost, stolen, or damaged personal items. Please keep your valuables secure.

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8. Conduct

• We expect all clients to treat our staff and other patrons with respect and courtesy. Inappropriate behavior, harassment, or abuse will not be tolerated and may result in refusal of service or removal from the premises.

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9. Gift Cards

• Gift cards are non-refundable and must be presented at the time of service.

• Gift cards cannot be redeemed for cash and are valid for [insert time frame, e.g., 12 months] from the date of purchase.

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10. Changes to Policies

We reserve the right to update or modify these policies at any time. Any changes will be communicated via our website or directly to clients as appropriate.

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11. Contact Us

If you have any questions about our salon policies, please reach out to us:

Solara Sol Beauty
solarasolbeauty@gmail.com